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What is phishing?

Phishing scammers will try to get your data, and they do this by sending an email or text message that seems to come from a reputable institution. In this email or SMS, you are asked to click on a link or attachment. Then you end up on a site that is very similar to the institution as mentioned above. If you enter your login details here, the scammers can start working on the real website. In this way, for example, accounts will be cleared without you knowing it.

How to recognize phishing?


1. Check the sender

The scammer can easily change the sender's name to make it look like the mail came from us. Therefore, always check the full e-mail address. E-mails from LiteBit are sent from or without any special characters or numbers. Scammers often use an unclear email address that contains our name. 


2. Check the URL links

Read the e-mail carefully. When they ask for information in the e-mail or if you are directed to a login page, always check in the https bar whether you are visiting the correct website, namely: Best practice is to save the login page of a website in your favourites and to open it yourself. Just to be sure!


3. Check the design

The content of the phishing e-mail is often copied from or reproduced based on legitimate e-mails. Be aware of spelling mistakes, wrong language or old logos. These are all indicators of phishing e-mails. Some phishing mails have a very high quality, which make them almost indistinguishable from legitimate e-mails.

Check if your e-mail address known by phishers

Online criminals get very creative and try to get your data from different websites and platforms where you have been logged in recently. An easy tool to find out whether your data isn’t public is by checking – in this way you can check for yourself and see whether you are at a higher risk for these kind of online criminal activities.

What should I do if I have been scammed?

Have you been scammed by a scammer or online criminal? Unfortunately, we can not ensure that you get the money back. We also do not play a role in mediation in this. Our advice is that you report the internet fraud to the police. To reset your account securely, follow these steps:
  1. Change the passwords of the affected accounts
  2. Add a two-step verification security
  3. If you have questions contact our Customer Support.

Did you receive a suspicious e-mail?

Don't click on one of the links. In this case, it is best to contact our Customer Support. They can confirm whether it is a phishing e-mail or not.